Frequently Asked Questions

Everything you need to know about your Audien Hearing order.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.

Do your products come with a warranty?

Yes, all Audien Hearing devices include a 1-year manufacturer's warranty that covers defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Apple Pay.

How do I know if the device will fit me?

Our devices are designed with a universal fit and come with multiple sizes of silicone ear tips to ensure a comfortable and secure fit for any ear shape.

Are your hearing devices rechargeable?

Yes, our latest models feature high-quality rechargeable batteries and come with a magnetic charging dock for easy daily use.